Category archives: Customer Service

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.

If your customer has a beloved cat, as one company learned, ask after the feline; you’ll get results.

Once you realize you are selling to people you won’t be mystified about what it takes to treat them right.

Nothing has taught me more about running a company than simply picking up the phone and listening to my customers.

When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.

If you hear from a customer, it’s probably not because they are happy.

Customer service is one of the most overlooked priorities for growing businesses.

Forty-four percent of online consumers called live chat service when they’re making online purchases one of a brand’s most important website features.

Attracting a new customer is just too difficult and expensive to lose the relationship because you didn’t treat them right.