The secret behind increasing customer loyalty and sales.
Category archives: Customer Service
With Big Tech Companies Like Amazon and Facebook Launching Services Markets, Competing on Price Is a Race to the Bottom
There’s a better way to make your business stand out.
Why Your Salespeople Need to Spend Time in Customer Service
You’ll never learn more about what people want than you will by really, really listening to them.
Food Delivery Guy Goes Beyond, Getting Rid of a Spider for a Panicked Customer
It’s just the latest example of going above and beyond expectations for your customers.
To Go up Against Larger Competitors, This Business Leader Provides a Personal Touch
Countryside Bank, a community bank with six locations, thinks creatively about customer needs.
Do Your Clients Trust Your Team? 3 Ways to Ensure They Do.
Employees who are treated well will treat customers and clients well, too. That’s just good management 101.
Old-School Industries Require New-School Customer Experience
It’s critical for companies in old-school industries to ditch the ‘we’ve always done things this way’ mindset and begin listening to what consumers want — nay, expect — and that’s a personalized digital experience.
Student Opportunity: Bandcamp
Point Blank always keeps current students and graduates in the loop with all of the best music industry opportunities, so with that said here’s our latest student opportunity round-up. Student opportunities come exclusively via PB using our extensive network of contacts, so get stuck in! NB: this opportunity is for Point Blank students and graduates only. Want loads more opportunities like […]
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Research Finds the IRS Gives Better Customer Service Than Most Apps
A simple yes-or-no tech question was posed to 100 well known apps. Most never answered.
Your Business Rises and Falls on Customer Experience
Focus on the customer, not your own needs.