Category archives: Customer Service

It’s time to invest in resolving customers’ complaints quickly, easily and in the channels they prefer.

Emulate the moves these businesses make to knock your customer experience out of the park.

Today’s consumers are more savvy and more discerning. Here’s how to make them more loyal.

You may be causing confusion somewhere in the customer journey. And confused customers don’t buy.

The story about Amazon and the PlayStation will warm your heart. It’s also a great model for your company to follow.

Entrepreneurs share their smart (and sometimes painfully simple) approaches to finding out how to better serve their customers.

Because ‘Can I speak to a supervisor?’ is a phrase you never want to hear.

When your customers feel valued, they stay loyal to your business.

Here are some strategies for getting customers to offer up the information you really need, about their experience.

When it comes to customer service, find a process and a rhythm that work for you and your client.