Word-of-mouth endorsements from loyal customers can be a great, free sales asset.
Category archives: Customer Service
4 Keys to Satisfying 21st Century Customers
Make it easy for them, from interacting with you to paying their bill.
3 Lessons From a Customer Service Failure
Every brand touchpoint matters.
3 Lessons From a Customer Service Failure
Every brand touchpoint matters.
This $300 Billion Industry Has Been Outdated for a Decade. Here’s How to Fix It.
It’s finally time to harness the power of tech to take care of customer service.
How to Best Use an Answering Service to Convert Those After-Hour Calls You’ve Been Missing
Having somebody available to pick up the phone after hours may be worth every penny you pay.
Is Your Customer Support on Life Support?
Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
If Your Customers Are Only 99 Percent Satisfied, You Need to Do Better
Customers aren’t going to come back or refer your business if they aren’t 100 percent satisfied.
The $62 Billion Reason to Improve Your Customer Experience
There’s a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
The $62 Billion Reason to Improve Your Customer Experience
There’s a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.