How businesses can inadvertently turn off their patrons.
Category archives: Customer Service
The mathematical formula for you to retain more customers (and find new buyers)
Only a fanatic customer will be able to recommend you as a supplier.
Etsy opened offices in Mexico: Here are 21 strategies to provide a first class service
Good customer service requires more than just saying ‘thank you’ to your online shoppers.
The 10 data you should know about your customers
The proximity and personalized treatment allow SMEs to get to know their consumers better.
3 Methods to Help You Determine What Customers Really Want (and Really Don’t Want)
Successfully planning for the future of your product, service, or business as a whole depends on knowing the needs and wants of your customers. These practices will help you do just that.
This Is the World’s Oldest Recorded Customer Complaint
It was written 3,000 years ago. Nothing’s changed.
How to Keep Loyal Customers (and Annoyed Customers) Coming Back for More
The art of acquiring, and holding onto, the repeat customer.
3 Ways to Build Customer Loyalty and Trust
The best companies have re-calibrated what success looks like when it comes to their customer relationships.
Reconnecting With Customers in A Post-Pandemic World
How to reset your strategy when it comes to everyone you depend on.
This Cake Traveled 1,500 Miles, and Is A Powerful Lesson In Customer Service
Great customer service can transform ordinary moments into special experiences. Take notes from this supermarket.