Category archives: Customer Relationship Management

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.

Here are three steps you can take to make mutual success more than an aspiration.

The excuses are many, but the solution is surprisingly simple.

They may not always be right, but you must listen. Not much to ask, really, and it doesn’t cost a penny.

Since nobody is perfect, everybody needs to learn how to persuasively say “I’m sorry.”