Category archives: Customer Relationship Management

A new crop of ecommerce startups has redefined personalization.

Your CRM is your secret weapon, if you’re filling it with the right data.

Repeat business is essential but in the rush of doing everything it’s easy to lose customers without even realizing it.

Dentists, pediatricians and other doctors have one of the highest customer lifetime values in the world.

Using your CRM data the right way can help boost revenue and deepen customer relationships. Here are four mistakes to avoid when it comes to utilizing that data.

Simple tricks to improve your customer retention numbers.

Margi Shaw, president of First Communications, says meeting customer needs is not debatable.

Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use.

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.

The right technology will create a database that helps you personalize each customer interaction.