Category archives: Customer Experience

High-quality customer service is essential to a growing or established company’s bottom line.

Want your business to last? This successful entrepreneur can tell you what you need to go from just satisfying your customers to making them your true partners.

Your customers are leaving. But why? Why not find out?

Brian Tracy shares his seven secrets to adding value in your job, business or products for greater success.

Helping others achieve their goals is one of the best ways to ensure your own success. Start by saying ‘yes’ and ‘thank you’ more often.

Your product is not your business, taking care of your customers is your business.

As an entrepreneur, you have to be good at customer service.

The frustrated shopper who gives up on you might have been a customer for life if you’d made things easy.

Calling certain service companies — such as realtors or movers — is essentially a cry for help in the midst of a stressful life event. How will you, the provider, respond?

Honesty and transparency are important for boosting your company’s customer experience.