Conversations with customers provide insights into how well you are doing and plot where you’re going.
Category archives: Customer Experience
8 Telltale Signs Your Company Is Going Under
Boundless optimism is required to launch a business but a steady grip on reality is required to stay in business.
8 Telltale Signs Your Company Is Going Under
Boundless optimism is required to launch a business but a steady grip on reality is required to stay in business.
Why Listening to Your Customers Isn’t Enough
Danielle Galmore, managing director at Workspring, discusses the importance of human connection in business.
3 Ways To Get User Data Without Ruining the User Experience
Tips for getting user data without ruining the experience for users
Why Gratitude Is Your Key To Customer Growth and Retention
For a start, consider signing up with Code Gratitude, which offers discounts to first responders and active and veteran military personnel.
6 Infallible Sales Strategies for Beating Even the Toughest Competition
Project confidence that your offer meets a client’s needs — and be sure you can back it up.
Giving and Receiving the Gift of Feedback
Feedback is how your experience can help a less experienced teammate thrive.
Run Your Company With Your Ears Open
Mike Kritzman, founder and CEO of SkillNet, discusses the importance of listening to customer feedback to improve your business and product.
How Accountability Can Be Your Competitive Advantage
During the recent internet outage, one particular company demonstrated that being proactive is a simple but powerful move.