Find out which tactics will backfire and what to do instead.
Category archives: Customer Experience
When Clients Ask for Discounts, Ask Them … Why?
Don’t people recognize that businesses (like my own) make their living off this service?
3 Trends Impacting Small and Medium Businesses Now
How new developments in social media, customer relations and marketing technologies can grow your business.
4 Tips for Maximizing the User’s Advertising Experience
Brands provide users with the best possible advertising experience by getting out of the way.
What Facebook’s Just Announced Tools Mean for Entrepreneurs
From livestreaming to chat bots, here’s how businesses can incorporate the latest Facebook features to work for them.
Brian Solis Tells ‘Behind the Brand’ What Happens When Customer Experience Meets Design
The author on business innovation says that experience design, in all of its complexity, is really based on one thing — an emotional reaction to something.
An Entrepreneur’s List of 17 Techniques for Handling ‘Haters’
Next time some angry individual spews venom, here’s what you do.
4 Simple Technologies That Will Help Double Your Sales
High tech is fascinating but you can get done most of what makes a business hum without a lot of fancy gear.
6 Steps for Handling Social Media Complaints Like a Pro
Learn how to deal with online complaints effectively by remembering a simple acronym.
Customer Loyalty 3.0 Is Never About Transactions. It’s About Getting to Know Your Customers.
Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.