Category archives: Customer Experience

Get a leg up on success by listening to customer needs and understand their experiences with your company.

No matter how beautifully-designed your website is, technical glitches can ruin the user experience. That doesn’t have to be the case.

What’s the difference between how you’re treated by a) an airline and b) a car rental company. Sometimes, a lot.

There’s plenty of room for improvement in the world of ecommerce. Both buyers and sellers are worse off than they were 15 years ago.

As a new generation enters the workforce, employers need new methods of communication. But don’t worry. There’s nothing to be afraid of.

In the new “era of the customer, innovative companies need to put users — and their experience — first.

Customer-loyalty and retention is paramount in the online marketplace. Here’s how to get the most out of Big Data and keep your customers coming back.

Avoid the search for new clients by making sure you’re doing everything possible to keep your current customers satisfied with your work.

Smart retailers leverage products returns to improve the customer experience and drive repeat sales.

The entrepreneur must ask foundational questions to find and engage that ideal customer.