Category archives: Customer Experience

It doesn’t matter if the customer isn’t right, you have to make them feel like they are.

You don’t know if you have a successful app if you’re not measuring how users engage with it.

Having a direct connection to customers is extremely energizing and motivating.

Businesses don’t have to guess what customers want anymore. Taking a look at social media will tell you all you need to know about your audience.

Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information.

Products come and go, but it’s how you treat people, from clients to employees, that creates a firm for the ages.

Quick and easy are the words of the day. Consumers want what they want, and they want it now. They are looking to you to reduce the gap between their thinking and doing.

Create an outstanding customer experience and every other goal will be within reach.

Don’t be weirded out if everyone at that new eatery you’re visiting knows your name. It’s technology, baby.

I love the ride-sharing company, but it doesn’t seem to love me back. So, don’t be like Uber; acknowledge and reward your loyal customers.