Category archives: Client Relationship Management

Are you in a position to take on more clients? If so, then you’ll want to read what a marketing and client acquisition coach has to say about increasing your sales results.

Preparation is the key to success when working with high-profile clients.

Client portals make tasks easier and more convenient for customers, and they save companies time and money. What’s not to like?

First impressions mean everything. Make sure you set the right tone to encourage continued conversations and find solutions together.

These days, customer relationships have the life span of a Hollywood marriage, or, worse, a series of one-night stands. Here’s how to learn from the breakup.

You know you want to solve a problem or create a good product for your clients, but do you understand them well enough to know exactly what they need?

Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.

Bill McCabe, president and CEO of Eicoff, has learned to always look through the eyes of a client and do what is best for them.

Bill McCabe, president and CEO of Eicoff, has learned to always look through the eyes of a client and do what is best for them.

Turn frustration with a client into understanding, compassion and, not least, success.