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    Author archives: Simon Glass

    This Is the ‘X Factor’ to Growing a Successful Business

    Here’s how growing businesses can outperform larger organizations with their CX and win in the experience economy.

    Posted bySimon GlassAugust 1, 2022Posted inCustomer Experience, Music Industry NewsTags: Business, Industry, Music, News, The Talking Fern, TTFLeave a comment on This Is the ‘X Factor’ to Growing a Successful Business

    The Future is ‘Phygital’: What Customer Experience Experts Need to Know

    Here’s how CX teams can adapt to consumer demand for a hybrid physical and digital experience.

    Posted bySimon GlassApril 22, 2022Posted inCustomer Experience, Music Industry NewsTags: Business, Industry, Music, News, The Talking Fern, TTFLeave a comment on The Future is ‘Phygital’: What Customer Experience Experts Need to Know

    The Future is ‘Phygital’: What Customer Experience Experts Need to Know

    Here’s how CX teams can adapt to consumer demand for a hybrid physical and digital experience.

    Posted bySimon GlassApril 22, 2022Posted inCustomer Experience, Music Industry NewsTags: Business, Industry, Music, News, The Talking Fern, TTFLeave a comment on The Future is ‘Phygital’: What Customer Experience Experts Need to Know




    News

    • Jennifer Lopez considers taking Ben Affleck’s surname to be ‘romantic’
    • Nazareth’s lead vocalist Dan McCafferty dies at 76
    • Drake and 21 Savage sued for ‘flagrant infringement’ over fake Vogue cover
    • Drake and 21 Savage sued by Vogue publishers
    • Ricky Wilson apologises to Kaiser Chiefs fans after ‘relying on old drinking habits’ for London gig




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