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    Author archives: Phil Prosser

    How to Enable Change in Your Team and Boost Your Customer Experience

    What are the keys to the improvement loop and actually implementing change? What are the top tips to getting this right? Here’s your answer.

    Posted byPhil ProsserAugust 2, 2022Posted inCustomer Experience, Music Industry NewsTags: Business, Industry, Music, News, The Talking Fern, TTFLeave a comment on How to Enable Change in Your Team and Boost Your Customer Experience

    5 Actionable Ways to Improve Your Customer Experience

    These five tips will help you achieve better results from your customer experience program this year and how this might boost positive comments online.

    Posted byPhil ProsserJune 2, 2022Posted inCustomer Experience, Music Industry NewsTags: Business, Industry, Music, News, The Talking Fern, TTFLeave a comment on 5 Actionable Ways to Improve Your Customer Experience

    Do This to Level Up Your Customer-Experience Management Game

    CX has become a lead indicator of performance, change and company culture, but what are the best ways of fueling a passion for it among employees?

    Posted byPhil ProsserMarch 15, 2022Posted inGrowth Strategies, Music Industry NewsTags: Business, Industry, Music, News, The Talking Fern, TTFLeave a comment on Do This to Level Up Your Customer-Experience Management Game




    News

    • Jennifer Lopez considers taking Ben Affleck’s surname to be ‘romantic’
    • Nazareth’s lead vocalist Dan McCafferty dies at 76
    • Drake and 21 Savage sued for ‘flagrant infringement’ over fake Vogue cover
    • Drake and 21 Savage sued by Vogue publishers
    • Ricky Wilson apologises to Kaiser Chiefs fans after ‘relying on old drinking habits’ for London gig




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