Transforming employee attitudes and behavior is often the missing ingredient.
Author archives: Phil Geldart
How to Effectively Communicate to Your Organization in Turbulent Times
Those who do it well will be able to project a vision for the future and map out a practical path forward.
The Importance of Seeing the Big Picture
Big-picture thinking is critical to understanding what is possible in the present and in the future.
The 5 Most Important Aspects of Leading Others in Times of Change
Good business leaders know how to earn the confidence of their employees.
Leaders Need Time to Be Great. How to Support Rising Stars in Your Organization.
Great leaders need to time to develop and grow into their role.
Is Poor Customer Experience Person-Related or Policy-Related?
Odds are, it’s a bit of both, but there are ways to change course.
Does Your Company Culture Lead to Happy Customers?
There is a direct correlation between customer happiness and employee happiness.
How to Empower Your Employees to Be More Customer-Centric
A five-step plan for ensuring teams take the reins on consumer relationships.
The Moving Target of Customer Expectations
As consumer needs and wants evolve, so must your business.
Customer-Centricity Is the Key to a Competitive Advantage
If you want your business to stand out, prioritize the consumer experience.