Tim Lo, co-founder of career counseling service, Your Next Jump, knows that developing trust, right off the bat, is essential and his entire business is built off of that foundation.
Author archives: Emily Washcovick
The Importance of Authentic Passion in Busines
For Matthew Wong, Co-Founder and CEO of Tea and Milk in NYC, channeling passion into creativity is a core operating principle.
Creating a Community with Relatability and Reliability
When it comes to addiction and mental health counseling, the responsibilities go far beyond running a successful business.
Celebrating the Inspiring and Resilient Stories of AAPI Business Owners
May is Asian Pacific American Heritage Month, and this month, we’re highlighting the stories of Asian business owners and how their culture has impacted their business owner experience
Striking the Perfect Balance: Cultural Integrity and Customer Expectations
Maintaining cultural integrity while meeting customer expectations is not easy – it takes work and dedication. Learn how you can strike the balance in this week’s episode.
Delivering High-Quality Experiences Under Pressure
Some industries have higher stakes than others. As someone who deals with the pressure of such a high stakes business – in addition to all of the other elements that go into running a successful operation – Nahuel Hilal, owner of Iris Tattoo, has plent…
Take a Walk in Your Customer’s Shoes
From a customer’s first interaction on the website, to the class itself, owner and founder, Lindsey Kaalberg, put extreme thought and care into building a memorable experience.
We Set The Temperature, We Don’t Adjust To It
Anticipating diverse customer needs takes thought, intention and mindfulness and it’s not something that comes without work.
Taking Your In-Person Experience into the Digital World
Shawn Walchef, Owner of Cali BBQ & Founder of Cali BBQ Media, talks about what Digital Hospitality is, why it’s so important and what steps business owners can take to implement an effective digital strategy.
Hire Slow, Fire Fast
The Candle Pour’s Misty & Dennis Akers share their expertise and help business owners with how they might want to think about staffing and why who you hire is essential to creating an unforgettable experience.