How to build a culture that encourages growth and trust within your team.
Author archives: Donna Peeples
How to Connect People, Process and Technology to Deliver Exceptional Customer Experience
From developing the right engagement models to incorporating all employees in the effort, here are the ways to make your customer interactions shine.
The Way We Look at Expertise Is Changing. Here’s Why.
As the world changes and technology becomes increasingly important, it is important that our knowledge and expertise shift too.
How to Keep Your Customers Happy (Even If They’re Wrong)
Customer satisfaction and retention are both necessary for any business’s success.