PledgeMusic issued an update late on Friday, but failed to address the core concerns of artists affected by non-payments and the complete suspension of all crowdfunding campaigns almost two weeks ago.
Messaging to fans, which had been experiencing some problems, was again operational as is the ability to download of fan data, according to the announcement.
The update also stated that the best way to contact the troubled crowdfunder is via https://www.pledgemusic.com/site/help: “This will ensure that your inquiry will be linked to your account on the site, logged and ticketed. Any communication outside of this channel will not be tracked and therefore issues will take longer to get to and be harder to resolve.”
As of Tuesday, campaigns were still suspended and attempts to pledge to multiple artists netted this message:
Missing was any explanation of when overdue payments to artists would be made or crowdfunding campaigns would resume, if ever. Only the latest in a series of apologies was offered:
“We are deeply sorry for what you are going through and are working around the clock to resolve any and all outstanding issues.”
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