Disgruntled Customers Sound Off on Southwest Airlines Amid Cancellations, Claim No Refunds or Answers: ‘This Is Entirely Self-Inflicted’ Posted byEmily Rella October 11, 2021 Leave a comment on Disgruntled Customers Sound Off on Southwest Airlines Amid Cancellations, Claim No Refunds or Answers: ‘This Is Entirely Self-Inflicted’ The airline has cancelled over 1,800 flights since the weekend.