Category archives: Customer Feedback

Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.

If you haven’t gotten in front of your customer base and received feedback, you should.

The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.

If Ford had asked people what they wanted, would they really have said ‘faster horses?’

Jack Dorsey copied Airbnb’s Brian Chesky’s approach of crowdsourcing advice for his own company.

He’s received more than 1,000 ideas so far. Here are some of them.