Customer Experience – Page 13

To Reduce Costly Retail Returns Start Listening to Your Front Line People

Nobody is likelier to have ideas for avoiding customer problems than whoever is solving those problems, face-to-face, with unhappy customers.

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.

The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.

Disengaged workers can disintegrate company culture and customer satisfaction.

The best way to “manage expectations” is to honestly tell your customer what you will deliver, when, at what cost, then do it.

It’s time to update your customer service training manual.

If you want investors, partners or customers to notice you, they have to know you exist.

Don’t be a pest but don’t think a weekly “all is well” notification is all it takes.

Aiming for just ‘good’ or ‘average’ customer service? You may as well route potential customers directly to your competitors.

Start with a solid strategy and a plan to identify gaps in service. Push yourself, and be willing to be outside help if needed.