Are you or your employees short-circuiting? Here’s what leaders can do.
Author archives: Shaun Belding
How to End the Nastiness Epidemic That’s Plaguing Customer Service
Companies can no longer ignore the harm it can do to their bottom line.
We Need to Stop Sucking at Customer Service
There is always room for improvement at meeting consumer needs.
Your Customers Have Questions. But Are You Actually Listening?
One CEO this contributor knows spends two weeks a year in his company’s call center, talking to customers directly.