Agencies need to develop and implement risk-mitigation strategies to protect their constituents.
Author archives: Jonathan McDonald
How Technology Can Improve CX for Government Services
In order to ensure citizens get the help they need, the government needs to follow the example of business and start putting their customer experience first.
2020 Exposed Cracks in America’s Supply Chains. Here’s How We Learn From It.
By studying shortcomings, we can become stronger, faster and more resilient.
How to Identity Proof in an Increasingly Virtualized World
The pandemic has only accelerated the migration online, necessitating more sophisticated identity proofing than ever before.
The Role of Contact Tracing in Keeping the Curve Flat
When done effectively, it can lead to reopening of businesses and increased economic activity.