Most Americans dread the time switch to daylight saving time, which results in a loss of an hour’s sleep. The downside is more serious than that – it can lead…
Author archives: David Wagner
A Regulatory Tsunami Is Coming: Are You Prepared?
Compliance will be an increasingly challenging business issue in 2019. Consider the ‘Office of Compliance’ that Xerox already has to deal with the complexity.
Is Your Customer Support on Life Support?
Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.