Relegating customer success to a separate team of reps is short-sighted. Instead, you should work to implement a coaching model of relationship-building using these practices.
Author archives: Chris Cardinal
How to Bake QA Testing Into Your Software Development Process
Three steps for an effective software testing strategy that ensures your product won’t become a liability
I Talked My Way Out of Making $50,000. Here’s Why It Was a Good Business Decision
How to say “no” to your clients and earn their trust in the process.